Apollo - Consult
FREE
/CourseBundles(46087)/3700357-Apollo_Cs_Consult.jpg)
Course Overview
Schedule of Classes
Course Curriculum
2 Subjects
Consult- PPT
4 Exercises • 30 Learning Materials
Day 1 CS Consult
Apollo Introduction
Introduction to Pharmacology
Training Notes Day1
Important links
Day 2 CS Consult
Order life Cycle
Store Types & Logistics partners
Types of Orders Cart and Non Cart
Training Notes - Day 2
Assesment-1
Day 3 CS Consult
CS OneView Dashboard Dec-22
Create Ticket Tab on Jarvis
Day 4 CS Consult
Freshdesk Associate Role
Freshdesk Associate Module 4 Case Studies
Health Credits
SOP- Health Credits
Assesment-2 NHT (Pharmacy)
Day 5 CS Consult
Freshdesk Associate Role
Apollo Memberships
Training Notes - Day 5
Day 6 CS Consult
Pre Delivery Major Concerns
Assessment - 3 (NHT)
Freshchat Simulation
Freshchat SOP_KPIs– Apollo 247
Dummy_App_Download_and_Navigation
Day 7 CS Consult
Email_Writing_Skills
SOP__Call_Back_Process
Invoice
Training Notes Day 7
Day 8 CS Consult
Delay consult tracker (Apollo Doctors) | SPOC list
VC_Delay_Call_Center _ Outbound
CS Email Training - Movement of cases
Updated dispositions IB and Consult
Day 9 CS Consult
Email Writing Skills
Day 10 CS Consult
PKT
PKT Jan25
Process Knowledge Test
13 Exercises •
PKT Jan'24 Consult
Process Knowledge Test - Support
PKT Jan'25 Associates
Weekly PKT- Support Staff
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 20th Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 21st Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 22nd Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 23rd Jan'2025
Internal Process Knowledge Test (Support Staff) - Apollo 247 24th Jan'2025
Internal Process Knowledge Test (Support Staff) - 25th Jan'2025
Internal Process Knowledge Test (Support Staff) - 27th Jan'2025
Internal Process Knowledge Test (Support Staff) - 28th Jan'2025
Internal Process Knowledge Test (Support Staff) - 29th Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 30th Jan'2025
Internal Process Knowledge Test ( Support Staff)-Apollo 247 - 31st Jan'2025
Course Instructor
Parul Chadha
10 Courses • 1400 Students
By clicking on Continue, I accept the Terms & Conditions,
Privacy Policy & Refund Policy